Intern/Project Assistant: Help Desk Tracking Code 217376-851 Job Description The National Democratic Institute (NDI) has a full-time internship for students in the computer field to support a variety of hardware and software platforms. Gain valuable computer experience with an organization that’s right around the corner, but works around the world. Learn about networks, Web sites, Google Apps, databases and other current technology. Work with great people. Add valuable technology experience to your resume. Must be available between the hours of 8:00 am-5:30pm Mon-Fri. Primary Responsibilities Support computer software and hardware, including Windows 7, Google apps, Internet services, MS Office, data-bases, printing, scanning, telephones, video conferencing, audio visual services, and other technology services; Provide telephone, in person, and remote computer support to NDI staff located in Washington DC and more than 40 countries around the world; Install new software, upgrade existing software and drivers, test and distribute new computers; Perform administrative tasks typical in a computer environment. Record and report on service calls, inventory and manage equipment and software inventories, maintain supplies and replacement parts; Assist with the day-to-day administration of the phones. Learn to manage cisco call manager, extensions and voicemail boxes; Learn how to administer the technology loaner pool of computers, printers, cameras, projectors, etc. Produce reliable record keeping and inventory tracking; Understand how to work with standardized desktop software images for desktop and laptop computers; Continually coordinate with the Help Desk Manager and staff to diagnose and correct problems with staff computers and software; Learn to develop computer presentations, graphics and documents as requested – provide simple tutorials or train users on NDI standard software and hardware – learn how to arrange for repair of peripheral equipment and PC's. Required Skills Generally pursuing an undergraduate or graduate degree; Fluent oral and written English language skills; Ability to work both independently and as a member of a team in a fast-paced office; High level of oral and written communication skills to effectively present information and respond to questions; Ability to manage multiple tasks simultaneously; Attention to and concern for detail; Comments This is a paid internship. Interns are encouraged to attend workshops, lectures and other staff development events at NDI. We are currently accepting applications. Application Instructions Interested applicants can apply now using our on-line resume tool www.ndi.org. Please cite the exact position title in your cover letter. Non-US citizens applying for internships and entry-level positions based in the U.S. must possess work authorization which does not require employer sponsorship. NDI is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or any other characteristic protected by law. Job Location Washington, DC US Position Type Intern
Intern/Project Assistant: Help Desk
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