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The IT Intern for the Help Desk will provide first level support to internal users of NCCI computer systems and related equipment/services by answering incoming phone calls, diagnosing the request, providing immediate solutions and assigning problems/service requests to the appropriate support personnel. This position provides feedback and system status updates to users and logs all requests into the problem tracking system. Monitors and reports calls/call metrics from the time they are opened until the time they are closed while at the same time ensuring customer satisfaction. Required Education, Experience & Skills: HS diploma or GED is required. Current enrollment in an undergraduate program in MIS or other computer-related field. Knowledge of personal computers (Outlook, Microsoft Office Suite, Window Operating System – XP and Windows 7). Ability to work a 40-hour work week. Hours are: 8AM – 5PM As key contributors to our success, our team members enjoy working in a casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and a superior benefits package.

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