About the Role - This position will be responsible for responding to teacher questions, concerns, and feedback in a timely manner. As a member of the community support team, this position will address all aspects of company support. The individual will spend two-thirds of his/her time actively supporting teachers, which requires researching, emailing, and posting replies. The individual will also work in collaboration with full time staff members. Work assignments will be a combination of self-generated projects reflecting the individual's strategic choices that are aligned with his/her core objectives, as well as assignments provided by the Community Support Manager. Responsibilities • Grow and maintain a thorough understanding of the company’s product and services. • Deliver accurate and timely responses to teachers using several media forms. • Work closely with the support team and the product teams. • Create and develop a project for the benefit of the product, team, or workflow of the department. • Support the team with special projects. • Provide training/product demos to new and existing as needed. Required Qualifications • Currently enrolled in a 4-year BA/BS program or a recent graduate. • Prior experience, extensive knowledge or interest in K-12 learning and/or customer support. • Must be able to thrive in a fast-pace setting while juggling multiple projects and deadlines. • Must be personable, approachable, detail oriented and appropriately pro-active. • Strong verbal and written communication skills. • Strong interpersonal, supervisory, and customer service skills required. • Ability to multi-task, work under pressure and meet deadlines required. • Foreign language skills a plus. Working at Edmodo At Edmodo, we are working together to create an environment that fosters learning and growth and encourages creativity, transparency, and diversity. Hear what it’s like to work at Edmodo, directly from the Edmodo team: http://www.jobs.edmodo.com The position is located in downtown San Mateo, minutes from the 101, 280, and 92 freeways. ______________________________________________________________________ Edmodo is an equal opportunity employer and does not unlawfully discriminate in employment. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization. Please note: Though submitting a resume to Edmodo implies that you are interested in a position(s), it does not imply that you are an applicant. You are not considered an applicant until you have been contacted directly by a Human Resources representative requesting that you begin the designated application process, which may involve phone and/or in-person interview(s), job-related testing, and background checking.
Support Team Intern
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