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Service Cloud Product Marketing Manager MBA Internship Location: San Francisco, CA Facebook. Google. Youtube. Twitter. These are the fastest growing service channels that are shaping our vision for modern customer service with the Service Cloud. We know today’s customers are mobile, they’re using social media, and they expect real-time service. And using the social and collaborative capabilities like Facebook, Twitter, and Salesforce Chatter, the Service Cloud has revolutionized the entire customer experience. Are you passionate about social media and the Cloud? Would you rather create a YouTube product video than a product datasheet? Are you amazed that some product marketers still create slides packed with 3 levels of bullets and 10-point font? If you answered yes to these questions, you might be ready to join the most creative product marketing team on the planet to define the next generation of customer service fueled by social media, Salesforce Chatter, and the world’s most innovative customer service product. The Service Cloud product marketing team is looking for a rock star MBA intern who’s dynamic, creative, and has great interpersonal skills to help develop our marketing strategies. We are looking for someone to help drive the positioning and go-to-market strategy for the Service Cloud. A big part of the job will include understanding market needs and trends, creating and executing marketing initiatives, and building best practice tools for our amazing sales organization. The position is a summer internship based at headquarters in San Francisco. Here’s what you’d be doing: • Work with the industry’s most innovative product marketing team to define the Service Cloud go-to-market strategy. • Evangelize the Internet's radical transformation of the customer service applications market, leveraging the fastest growing customer service channels Facebook, Twitter, Google, and YouTube. • Drive the creation of thought leadership content in the customer service market. • Ensure all aspects of Service Cloud positioning are incorporated in our outbound communication. • Work closely with corporate marketing to execute awesome online marketing campaigns, SEO, and web design. • Work with product management to distill key functionality and benefits into core product marketing messages. • Create killer sales tools that help the sales teams in all phases of the sales cycle. • Help the team prepare for the Service Cloud presence at Dreamforce 2012 Experience/Skills Required • Pursuing a MBA degree. • 3-4 years of experience in marketing, technology or management consulting. • Experience with social media (Facebook, YouTube, Twitter, Google) and its applicability in the enterprise applications market. • Excellent written and oral communication skills • Proven track record in performing well in a fast-paced environment and organizational skills to manage multiple projects with tight deadlines effectively. • Strong PowerPoint skills

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Summer 2012 MBA Intern - Service Cloud Product Marketing

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