Location: San Francisco, CA -SOMA Position: Lender Communication Intern, Unpaid Term: 5 months Start Date: April 2nd, 2012 The Company Kiva.org was founded upon the fundamental principle that connecting people through lending can help alleviate poverty. To ensure that it succeeds, the company, along with its user base, provides borrowers with the seed capital needed to generate income, and thereby live a life of sustainability and independence. So far, this approach has enabled Kiva to raise $255+ million for 640,000+ entrepreneurs in 61+ countries, momentum which it looks to continue in the coming years as it positions itself to achieve $1 billion in loans across a variety of sectors by 2017. Job Description As a Lender Communication intern you will work alongside the Kiva Customer Service team to provide resources and support to our network of more than 500,000 lenders worldwide. This role will allow you to learn about the Kiva product and expand your knowledge of microfinance, technology and nonprofit operations. As a Lender Communication intern you will be the face of Kiva to our lender community, responding to lender inquiries by email and phone. You will also have the opportunity to work on special projects that will help to engage lenders and deepen the lending experience on Kiva. The ideal candidate for this role is a self-starter who loves interacting with a wide range of people, is exceptionally organized and detail-oriented, has great communication skills and loves to learn. Core Skills and Experience Superior customer service orientation, both for internal and external audiences Great team player with a "ready to help" attitude and a friendly personality Superior organizational and problem-solving skills Evolved time management skills and a proven track record of managing projects Experience using Salesforce, Google applications, and wiki a plus Benefits Casual work environment Opportunity to join the team of the world's first online person-to-person lending platform References gladly given for successful participants **Due to high numbers of applicants for this position, we regret that we can only respond to candidates that we would like to interview.
Kiva Lender Communication Intern
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