Internship | Pharmacy Intern


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Pharmacy Intern - Years 3,4,5,6 Location: Garland, TX (7824 Garland - 5702 Lavon Dr) Location Details CVS/pharmacy 7824 Garland - 5702 Lavon Dr Garland, TX 75040 » See all jobs at this location Job Description TITLE: Pharmacy Intern – Years 3,4,5,6 FLSA: Nonexempt GENERAL SUMMARY: Work as part of the Pharmacy Team to ensure that each customer has a superior shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values ESSENTIAL FUNCTION: Customer Service • Greet each customer in a courteous and professional manner • Assist all pharmacy and front store customers with their questions and concerns • Request additional help when needed to maximize customer satisfaction • Maintain customer/patient confidentiality according to HIPAA and company standards • Answer telephone timely and with appropriate greeting Operations • Comply with all federal and state laws, rules and regulations • Comply with CVS policy and procedures at all times • Adhere to CVS workflow and ensure quality assurance standards are maintained at all times • Communicate and interact with all healthcare professionals to provide optimal care • Access, input and retrieve information to/from the computer • Resolve Third Party rejections and complete any manual claim forms • Maintain prescription prioritization throughout prescription processing • Process prescriptions o Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions • Perform all prescription pick-up procedures, in adherence of CVS policy and procedures o Complete Prescription Pick-Up Log, validate customer address o Make the Offer to Counsel and direct customer to Pharmacist (if necessary) • Perform all register transactions, in adherence of CVS policy and procedures o This includes cash, check and charge transactions o Bag merchandise upon completion of sale • Answer customer medical questions when appropriate • Retrieve and file prescriptions appropriately according to State and Federal Law • Assist Pharmacist with maintaining daily and weekly reports • Communicate with Field Management and the Customer Support Center regarding any required reporting • Participate in all required store operational meetings • Maintain a clean, organized and professional pharmacy department, according to CVS standards • Stand for extended periods of time Under Direct Supervision of Pharmacist • Solicit information on a customers medical history to give appropriate medical advice • Practice and develop duties performed by pharmacists when applicable and according to law Inventory Management • Maintain in-stock by ensuring all inventory management policies and procedures are followed • Utilize appropriate report(s) to maintain replenishment • Pull outdated, damaged and recalled merchandise and prepare for return • Assist with putting away drug orders (except CIIs) as permitted by law Human Resources • Support scheduling activities according to the needs of the business and workflow model • Coordinate/implement the training and development of Pharmacy Support Staff • Complete all required training and compliance programs within designated timeframe MARGINAL FUNCTIONS: • Assist front store operations when needed • Communicate with field management and corporate any required reporting Requirements APPLICANTS MUST BE ENROLLED IN AN ACCREDITED UNIVERSITY/COLLEGE PHARMACY PROGRAM TO BE CONSIDERED. 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